Shipping Policy

1. Dispatch timelines

• Most orders are dispatched within 2–5 business days of confirmation.
• Products marked as made-to-order or festive specials may mention a longer dispatch window on their product page.
• Business days exclude Sundays and public holidays.

2. Delivery estimates

• Metro and tier-1 cities: typically 5–8 business days from order placement.
• Other towns and rural PIN codes: 7–12 business days.
• Remote, interior or North-East PIN codes may take longer, depending on courier serviceability.
• You can track every order from your account once it is dispatched.

3. Shipping charges

• Flat ₹49 shipping on orders below ₹999.
• FREE shipping on orders of ₹999 and above.
• Shipping is calculated on the order value after discounts and shown clearly at checkout before you pay.

4. Payment on delivery

• Prepaid: UPI, cards, netbanking and wallets — processed securely via Razorpay.
• Cash on Delivery (COD) is available on serviceable PIN codes; please keep the exact amount ready for the delivery partner.
• For COD orders, a confirmation call or message may be made before dispatch.

5. GPS-assisted delivery

At checkout you can drop a pin on the map (or share your live location) so your exact delivery point is saved with the address. This helps delivery partners reach you accurately the first time, especially in localities where house numbering is irregular. Coordinates are stored only for delivery purposes.

6. Multiple SHGs in one order

Your order may contain products from more than one Self Help Group. Each group packs and dispatches its own items, so parts of a single order may arrive in separate parcels and on slightly different days — you are never charged extra for split shipments.

7. Address accuracy and failed delivery

• Please double-check your address and phone number — you can even tag the exact location on the map at checkout.
• Couriers attempt delivery 2–3 times before returning a parcel. A re-dispatch may carry a nominal forwarding charge.
• For undeliverable parcels that are returned to the SHG, prepaid orders are refunded per the Refund Policy (shipping may be deducted) and COD orders are cancelled.

8. Holidays and exceptional situations

Festive seasons, weather events or regional disruptions can delay shipments. If a delay affects your order, our support team will keep you informed — you can always reach us at the contact details below.