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SHGeshop · Policies

Refund Policy

When a refund is due, we make it fast and traceable — back to your original payment method through Razorpay, or directly to your bank account for COD orders. This policy explains eligibility, timelines and the process.

Last updated: 29 August 2026

Refunds at SHGeShop are processed through our payment gateway, Razorpay, so every rupee is traceable. Refunds are initiated within 24–48 hours of an approved cancellation, verified transit damage claim, or out-of-stock confirmation. Please note that products are handmade by Self Help Groups and we do not offer returns or replacements once delivered.

1. When you are eligible for a refund

  • You cancel an order before it is dispatched — full refund.
  • The parcel or product is verified as damaged in transit or defective upon delivery — full refund including shipping paid.
  • An ordered item goes out of stock after payment — full refund, no questions asked.
  • A prepaid payment was debited but the order was not created or confirmed — full automatic refund via the gateway.

2. How refunds are processed

  • Prepaid orders (UPI / card / netbanking / wallet): the refund is issued to your original payment method through Razorpay. Razorpay typically credits it within 5–7 business days of our initiation; card refunds can occasionally take up to 10 business days depending on your bank.
  • UPI payments: refunded to the same UPI ID used for payment.
  • Cash on Delivery orders: refunded to your bank account via NEFT/IMPS after you share your account details with our support team — usually within 5–7 business days.

3. Refund timelines at a glance

  • Refund initiation: within 24–48 hours of cancellation, transit claim verification or out-of-stock confirmation.
  • Gateway processing: 5–7 business days to your original payment method (cards may take up to 10).
  • You receive a confirmation with the refund reference id, which you can also track with your bank.

4. Non-refundable situations

  • Products delivered in good condition — as all products are handcrafted in small batches, we do not offer returns or replacements.
  • Change of mind after dispatch or delivery.
  • Minor handmade variations in colour, texture or finish that are natural to handcrafted products.
  • COD courier charges for refused deliveries where the address and contact details were correct.

6. Payment-gateway compliance

All online refunds are executed through Razorpay against the original payment — we never ask for your card details, UPI PIN or passwords to process a refund. If anyone contacts you asking for these to issue a refund, please refuse and report it to us immediately.

7. Refund status and help

You can see the refund state of your order under your account's order history, or contact our support team with your order number. If a refunded amount has not appeared after 10 business days, share the refund reference id and we will trace it with Razorpay and your bank.

Questions about this policy? Reach our support team at +91 80808 04072 or support@shgeshop.com. You can also visit our contact page.