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SHGeshop · Policies

Refund Policy

When a refund is due, we make it fast and traceable — back to your original payment method through Razorpay, or directly to your bank account for COD orders. This policy explains eligibility, timelines and the process.

Last updated: 29 August 2026

Refunds at SHGeshop follow the Return Policy eligibility rules and are processed through our payment gateway, Razorpay, so every rupee is traceable. Refunds are initiated within 24–48 hours of an approved return, cancellation or out-of-stock confirmation.

1. When you are eligible for a refund

  • You cancel an order before it is dispatched — full refund.
  • Your returned item passes the quality check — refund as chosen (refund or replacement).
  • The item is damaged, defective or wrong, and you prefer a refund over a replacement — full refund including any shipping paid.
  • An ordered item goes out of stock after payment — full refund, no questions asked.
  • A prepaid payment was debited but the order was not created or confirmed — full automatic refund via the gateway.

2. How refunds are processed

  • Prepaid orders (UPI / card / netbanking / wallet): the refund is issued to your original payment method through Razorpay. Razorpay typically credits it within 5–7 business days of our initiation; card refunds can occasionally take up to 10 business days depending on your bank.
  • UPI payments: refunded to the same UPI ID used for payment.
  • Cash on Delivery orders: refunded to your bank account via NEFT/IMPS after you share your account details with our support team — usually within 5–7 business days.

3. Refund timelines at a glance

  • Refund initiation: within 24–48 hours of return approval, cancellation or out-of-stock confirmation.
  • Gateway processing: 5–7 business days to your original payment method (cards may take up to 10).
  • You receive a confirmation with the refund reference id, which you can also track with your bank.

4. Partial refunds

  • If only one item from a multi-item order is returned, only that item's value is refunded.
  • For self-shipped returns not using our courier arrangement, reasonable shipping costs are reimbursed for approved returns.
  • Where a returned item fails the quality check, we share photographs and the reason, and the item is sent back to you at our cost.

5. Non-refundable situations

  • Change of mind on food and consumable items after dispatch.
  • Items returned outside the 7-day return window or failing the quality check.
  • Minor handmade variations in colour, texture or finish that are natural to handcrafted products.
  • COD courier charges for refused deliveries where the address and contact details were correct.

6. Payment-gateway compliance

All online refunds are executed through Razorpay against the original payment — we never ask for your card details, UPI PIN or passwords to process a refund. If anyone contacts you asking for these to issue a refund, please refuse and report it to us immediately.

7. Refund status and help

You can see the refund state of your order under your account's order history, or contact our support team with your order number. If a refunded amount has not appeared after 10 business days, share the refund reference id and we will trace it with Razorpay and your bank.

Questions about this policy? Reach our support team at +91 80808 04072 or support@shgeshop.com. You can also visit our contact page.