No Return & No Replacement Policy

1. No Returns & No Replacements

All sales on SHGeShop are final. We do not accept returns or provide replacements once an order has been delivered.

• Handmade, handcrafted and artisanal goods cannot be returned or replaced.
• Food products, consumables and personal care items cannot be returned or replaced for hygiene and safety reasons.
• Customized or made-to-order items are strictly non-returnable and non-replaceable.

2. Authentic Handmade Variations

Every item is crafted by hand in small batches by Self Help Groups. Natural variations in colour, weave, texture, shape, or dimensions are characteristics of genuine handcrafted work and are not considered defects.

3. Transit Damage or Wrong Item

If your parcel arrives visibly damaged or with incorrect items, please contact our support team within 48 hours of delivery with unboxing photos or video evidence. In verified cases of transit damage or wrong fulfillment, refunds are processed per our Refund Policy.

4. Order Cancellations

You can cancel an order before it is dispatched by contacting support. Once cancelled before dispatch, a full refund is initiated as described in our Refund Policy. Once an order is dispatched, it cannot be cancelled, returned or replaced.