Refund Policy

Refund Policy for SHG E-Shop

At SHG E-Shop, we are committed to ensuring your satisfaction with every purchase you make. We understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand how we handle refunds.

Refund Process

1. Eligibility for RefundsYou may be eligible for a refund if one or more of the following conditions apply:
   • You received a damaged or defective product.
   • The product you received is different from what you ordered.
2. Initiating a RefundTo initiate a refund request, please follow these steps:
   • Contact our Customer Service team at info@shgeshop-kuoykn59m9.live-website.com to inform them of your intention to return the product.
   • Provide details about the reason for the refund and any relevant information, such as order number and product details.
   • Our Customer Service team will guide you through the return and refund process and provide you with instructions on how to proceed.
3. Refund TimeframeRefunds will be processed within 3 business days of receiving the returned product. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
4. Method of RefundThe refund will be issued to your original method of payment. If you made the payment via credit card, debit card, or any other electronic payment method, the refund will be credited back to the same account. If you made the payment through another method, our Customer Service team will work with you to facilitate the refund.
5. Satisfaction GuaranteeAt SHG E-Shop, we stand by the quality of our products. If, for any reason, you are not satisfied with a product you ordered, you may return it within 1 day from the date of delivery for a refund or exchange, subject to the conditions outlined in this policy.

Additional Notes

• Shipping costs are non-refundable unless the return is a result of our error (e.g., wrong product shipped or product arrived damaged).
• Please ensure that the returned product is in its original packaging and condition, including all accessories, manuals, and tags. We reserve the right to reject returns that do not meet these criteria.
• In the event of a refund, the refunded amount will include the product’s purchase price but not the shipping costs (unless applicable).
• SHG E-Shop reserves the right to modify or update this refund policy at any time. Any changes made will be reflected on our website.

Contact Us

If you have any questions or require further assistance regarding our refund policy or the status of your refund, please do not hesitate to contact our Customer Service team at info@shgeshop-kuoykn59m9.live-website.com. We are here to assist you.

Thank you for shopping with SHG E-Shop. We value your trust and aim to provide you with a seamless and satisfying shopping experience.